HEIMDALL
Heimdall watches your infrastructure continuously, explains what is happening in context, acts within the limits you set, and turns every incident into a sharper playbook, so it will never repeat in the future.
The Synthetic Context Interface joins static architecture, operational process, and live state into one model agents can reason over.
If it can be identified, related, sourced, and placed in time, SCI can make it visible to AI.
Synthetic Context Interface
A connected view of what exists, how it changes, and what is true now.
Adapters map infrastructure, telemetry, releases, playbooks, and service metadata into stable objects and relationships.
Context adapter
Preview normalized objects before they become agent context.
The static model connects services, dependencies, owners, environments, repositories, SLOs, and business capabilities.
Static representation
Configuration, ownership, and dependency context.
The process view connects deployments, pipelines, runbooks, policies, and proposed improvements to the system they govern.
Operational process
Every change remains connected to its controls and recovery path.
Live health, anomalies, incidents, traces, and forecasts become a dynamic layer over the same static model.
Dynamic representation · now
State is applied to the same service and dependency identities.
SCI resolves every event into who owns it, where it sits, why it changed, and what the impact is.
Meaning packet · last 30 minutes
Assembled from CMDB, release, trace, log, and SLO evidence.
Agents and humans call SCI—not CloudWatch or X-Ray—and receive the smallest complete package needed to reason correctly.
What the agent receives
Structured meaning with provenance and freshness attached.
service_id checkout-api
window 30m
include releases, traces, impact{
"health": "degraded",
"owner": "Payments Platform",
"recent_change": "release:v2.4.1",
"dependency_impact": ["payment-service"],
"slo_burn": 2.4,
"evidence": 7,
"freshness_seconds": 8
}Because every fact refers to the same model, Heimdall can connect a live symptom to the release, dependency path, and business impact behind it.
Evidence-backed reasoning
One hypothesis assembled from seven independently sourced facts.
Release v2.4.1 bypassed the canary stage and sent all checkout-api traffic to a cold payment-service connection pool.
Resolution writes current state back to the CMDB, proposes a playbook improvement in Mimir, and returns that learning to SCI.
Closed loop · INC-2026-0847
The result changes what both humans and agents know next time.